FAQs
Buying & Availability
Do you sell to the public or only to businesses?
We’re a wholesaler serving contractors and businesses nationwide. Most solar orders are sold by the pallet. If you’re a homeowner working with an installer, we’re happy to coordinate with your contractor.
What are your minimum order quantities?
Solar panels are typically pallet quantities (often 10+ panels, varies by model). Small, single-panel shipments aren’t recommended due to damage risk. Local pickup for small quantities may be possible when stock allows.
Pricing & Partner Program
How do I get wholesale pricing and discounts?
Create a business/contractor account and join our Partner Portal to unlock immediate wholesale discounts, member-only pricing, and priority support.
What’s your pricing unit for solar?
We quote per panel and per watt. Pallet pricing and delivered “landed” quotes (product + freight) are available on request.
Shipping, Pickup & Packaging
Do you ship nationwide?
Yes. We offer nationwide freight with options for residential delivery and liftgate service. Provide your ZIP for a quote.
Can I pick up locally?
Yes, from our San Diego HQ (and select warehouses when available). We’ll share hours and pickup instructions. For truck/bed pickups, bring padding and straps; we can advise safe stacking.
Why won’t you ship one or two panels?
Single-panel shipments have a high damage risk. We recommend pallet shipments or local pickup for small counts.
Damage, Returns & Warranty
What if freight arrives damaged?
Refuse or note damage on the bill of lading and contact us immediately. We’ll coordinate replacement or resolution.
Who provides warranty support?
Manufacturer or authorized distributor, depending on the product (e.g., medeacomfort.us for certain HVAC). We’ll point you to the correct channel and documentation.
Product Selection & Technical Guidance
Do you sell complete solar kits?
We primarily supply modules, inverters, and accessories at wholesale. Share your goals and we’ll assemble a parts list; your installer can finalize the design.
HVAC Mini-Splits
What’s included with a mini-split purchase?
Options vary, but we commonly supply line sets, brackets, covers, and Wi-Fi-enabled heads. Ask for a bundle to fit your install.
Do you sell replacement parts (boards, remotes, coils)?
We primarily sell complete units. For parts like remotes or PCBs, we’ll direct you to the appropriate parts channel (e.g., universal remotes) when possible.
Payments & Terms
What payment methods do you accept?
Credit cards and wire/ACH for larger orders. No net-30 terms at this time.
Can I pay by phone and have my crew pick up?
Yes. We can process payment by phone and prep the order for authorized pickup.